1. Eddy SITE AND SERVICES
Ideal Privileges, LLC, (“IP”) dba Eddy (“Eddy”) is committed to helping to reduce healthcare administrative
burdens, which includes protecting your privacy. The information we collect through our websites and services
helps us to provide you with information specific to your needs and interests. This privacy policy (the “Privacy
Policy”) governs your access to and use of all current and any future Eddy websites and the services offered on
those websites.
Eddy currently operates the following website (collective “Sites”):
The Eddy software platform (http://www.secure.eddynow.com.)
For our various Services, additional terms may apply. Additional Service-specific terms may be accessed through
the Terms of Service.
Additionally, this Privacy Policy is to be read along with any separate service agreement(s) that you may have in
place with Eddy. If there is a conflict between that agreement and this Privacy Policy, the terms of the service agreement will control.
By accessing any of our Sites or Services, you agree to be bound by this Privacy Policy. If you do not agree to
the terms of this Privacy Policy, please do not use our Sites or Services. Each time you use our Sites or Services,
the current version of the Privacy Policy will apply. Accordingly, whenever you use our Sites or Services, you
should check the date of this Policy (which appears at the top) and review any changes since the last version.
This Privacy Policy is applicable to all visitors, registered users, and all other users of our Sites or Services.
The provisions contained herein supersede all previous notices or statements regarding our privacy practices
with respect to the Sites and Services. We post an effective date on the Privacy Policy so please check back
periodically to review the current policy.
2. HOW DOES Eddy GATHER AND USE INFORMATION?
“Eddy Content” means including, without limitation, characters, data, images, photographs, animations, video,
audio, music, text, and applets on the Sites, and any and all other material and information provided by Eddy or
its third-party providers that You see on the Sites and/or through the Services. Any content that you provide to
Eddy regarding feedback or ideas on the Services shall become Eddy Content.
“Content” shall mean Eddy Content, Third Party Data, and User Submitted Data collectively.
“Personal Information” includes any information that identifies you, would enable someone to contact you, or
that describes your relationship with Eddy.
“Third Party Data” shall mean data that Eddy obtains from third party sources.
“User Submitted Data” shall mean any information that you submit to Eddy through the Sites or Services such
as provider contact information, payment information or certifications, and includes Personal Information that
you submit directly to Eddy.
The use of User Submitted Data is subject to this Privacy Policy and the Terms of Use (including any Sitespecific Terms associated with a particular Service) in effect at the time we use such information. This section
provides details about how Eddy gathers and uses User Submitted Data.
(a) Cookies. Cookies are pieces of data assigned by a web server that uniquely identify the browser on your
computer. Eddy may attempt to install cookies when a user arrives at any of our Sites or uses our Services.
Cookies enable our systems to gather information about your navigational patterns through the Sites and
Services. Viewers have the option to accept or disable cookies at any time through their browsers. Visit the
“help” portion of your toolbar for more information. If you block or refuse to accept cookies, or delete cookies
between visits to any of our Sites, you may not be able to access or use certain features or functions of our Sites
or Services.
(b) User Analytics. We may collect general statistics to track user trends on our Sites and Services. These
statistics may include hits to our server, the types of browsers used to access our Sites, page views, and
navigational patterns. The information that is collected in this manner does NOT provide us with any Personal
Information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint
high traffic areas and determine the most effective ways to communicate with our users. We may use this
statistical information for research and commercial purposes and to develop improvements to our Sites and
Services.
(c) Information Users Provide to Eddy. We collect and store User Submitted Data when you register to use our
Sites or Services, utilize the Services on our Sites, ask a question, complete a form, conduct a transaction, or
send us an email. To use our Services, you will be required to submit certain User Submitted Data, including
Personal Information. If you do not provide the requested information, you may not be able to access or use
some of the features and functions of our Sites and we may not be able to provide you with our Services. For
administrative and security purposes, such as to prevent the introduction of viruses and hackers into the Eddy
site, we may collect and retain information, such as IP addresses.
We may use your User Submitted Data internally, among other things, to communicate with you, to provide
information or Services to you, to contact you directly about Services that you have purchased, and for our
research or business purposes.
We may also combine your User Submitted Data with Third Party Data to provide our Services.
Users who subscribe to certain of our Services will be required to provide certain User Submitted Data,
including Personal Information that will be shared with other Users of the Services.
In addition to this Privacy Policy, if you have an agreement with a third-party user of Eddy Services (“Service
Recipient”) and provide information to or through the Service Recipient, that agreement may also govern the
collection, use and disclosure of your User Submitted Data through this Site.
3. WHAT SECURITY PROCEDURES DOES Eddy USE TO PROTECT PERSONAL INFORMATION?
Eddy uses physical, electronic, and administrative safeguards to assist us in preventing unauthorized access,
maintaining data accuracy, and correctly using User Submitted Data. Information that is sent to us through our
Sites and Services is secured by encryption. Because email transmissions are not secure,
we encourage you to use encryption when sending us any User Submitted Data by email, or to use another means of
transmitting the information to us.
Access to User Submitted Data through our Sites and Services is limited to registered persons who are required to use
unique passwords to obtain access. We contractually prohibit these persons from using your User Submitted Data
other than for the purpose of using our Services (unless otherwise authorized by you).
Eddy will retain User Submitted Data for as long as your account is active or as needed to provide you with our
Service. If you wish to cancel your account or request that we no longer use your information to provide our
Services, please contact us at [email protected]. We will retain and use User Submitted Data as necessary to
comply with our legal obligations, resolve disputes, and enforce our agreements.
4. WILL Eddy DISCLOSE THE USER SUBMITTED DATA WE COLLECT TO THIRD PARTIES?
Eddy may share User Submitted Data, including Personal Information contained within User Submitted Data, as
described below.
(a) Affiliated Businesses We Control. We may share User Submitted Data with the affiliated businesses we control to
make sure that your experience with us is as seamless as possible and that you have the full benefit of our Services. The
use of User Submitted Data by such controlled affiliates remains subject to this Privacy Policy.
(b) Agents. We employ other companies and individuals to perform functions on our behalf. Some examples of such
functions include operating and hosting our service offerings, supporting our information technology infrastructure,
sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing
marketing assistance, processing payments, and providing customer service. We share User Submitted Data with these
agents as we deem necessary for such third parties to perform their functions. We may also provide aggregate statistics
about our customers, traffic patterns and related site information to reputable third party vendors, but these statistics
do not include Personal Information.
(c) Unaffiliated Third Parties. Eddy may from time to time disclose User Submitted Data to third parties as set forth in
Section 4(h) below, and in connection with initiatives or activities consistent with our mission to simplify healthcare
administration.
(d) Protection of Eddy and Others. We may disclose User Submitted Data collected from you to (a) comply with the
law, applicable regulations, governmental and quasi-governmental requests, orders or subpoenas directed to us or our
affiliates; (b) protect and defend our rights or property or the rights or property of other users of our Sites and Services
including the enforcement of our Terms of Use or other agreements; (c) respond to an emergency or protect the
personal safety of users of our Sites or Services, or the public; or (d) prevent a crime or protect national security
(including exchanging information with other companies and organizations for fraud protection).
(e) Change of Control. In the event that a third party acquires all or a substantial portion of Eddy’s business, whether
such acquisition is by way of merger, liquidation, dissolution, consolidation or sale of all or a substantial portion of our
business, trade or assets, informational Content (including User Submitted Data) will be transferred to the acquiring
third party. By using our Site or Services, you consent to the sale and transfer of your User Submitted Data as
described in this paragraph.
(f) Public Areas of our Site or Services. If you provide any User Submitted Data to Eddy for posting in
areas of our Sites or through our Services that may be publicly viewed (e.g., blogs or messaging features to
the extent available), your information will be available to third parties who use our Sites or Services. Please
be cautious when using public areas of our Sites or Services.
(g) Authorized by User. We may disclose User Submitted Data we collect from you if you request or
authorize it.
(h) As Part of the Services. Eddy may disclose User Submitted Data, which you provide as part of your
membership in the Services to Service Recipients and other Eddy customers in accordance with any Terms
of Service relating to each applicable Service. Access to such User Submitted Data through our Services is
limited to registered users who are bound by agreements governing their use of Content (subject to any
agreement you may have directly with Service Recipients relating to their use of your Personal
Information).
(i) Privacy Policy. User Submitted Data may also be disclosed as otherwise described in this Privacy Policy.
5. EXTERNAL LINKS
Other companies or organizations may have links to their websites or services through our Sites or
Services. We are not responsible for how these other companies or organizations collect, use, disclose, or
secure the information that you provide them. If you choose to access a third-party website or service
linked to one of our Sites or Services, you do so at your own risk and subject to any terms of service or
privacy policy (if any) associated with such third-party websites.
6. COLLECTION OF INFORMATION FROM CHILDREN
Eddy does not direct any of our content specifically to children. We do not knowingly collect or use
Personal Information from individuals under eighteen (18) without obtaining verifiable consent from their
parents or a guardian. If we learn that a user is under 18 years of age, we will promptly delete any Personal
Information we have collected about that user. If you are under the age of 18, please do not send us any
information about yourself.
7. DO NOT TRACK
Eddy does not respond to web browser “do not track” signals. As such, your navigation of our Sites and use
of the Service may be tracked as part of the gathering of the general User Analytics collected by Eddy. If
you arrive at our Sites by way of a link from a third-party site that does respond to “do not track” requests,
the recognition of any “do not track” request you have initiated will end as soon as you reach our Sites.
8. ACCESSING YOUR INFORMATION
On some of our Sites or to use our Services, you may be required to register in order to access your
information. You may be required, under certain agreements you may have with health plans, hospitals or
other third parties, to ensure that your information with Eddy is up-to-date and accurate. You may view
and edit your User Submitted Data by accessing the Site and supplying your username and password or
other required authentication. Your username and password or other authentication allows access to your
information so you are responsible for the disclosure of your information to anyone using
your username and password. Please protect these security devices and notify us immediately if they
have been lost, stolen or misappropriated.
9. UPDATING OUR POLICY
Eddy may at our sole discretion revise this Privacy Policy at any time. If any material changes are made,
we will notify you by displaying a prominent announcement on our Sites prior to the new Privacy
Policy taking effect. Depending on the Service, we may display notice of a change for a reasonable
period. If you continue to use our Sites and Services following the posting of changes to this Privacy
Policy, you will be deemed to have accepted the changes. Any revised privacy policies posted by Eddy
will supersede all previous notices or statements regarding the Sites or Services.
10. OPT-OUT / INFORMATION CORRECTION OR REMOVAL
If any of the information that we have about you is incorrect or you wish to have information
(including Personal Information) removed from our records please contact us at [email protected].
Additionally, if you prefer not to receive marketing messages from us, please let us know by clicking on
the unsubscribe link within any marketing messages that you receive or by sending a message to us at
[email protected]. This election will not affect your receipt of messages from us associated with the
Services.
11. INTERNATIONAL USERS
Eddy is headquartered in the United States of America. Personal Information that you provide may be
accessed by Eddy or transferred to Eddy in the United States or to our affiliates, partners, merchants, or
service providers elsewhere in the world in accordance with this Privacy Policy. By visiting our Sites or
using our Services, you consent to this transfer. You explicitly acknowledge and consent to the fact that
Personal Information will be stored and processed in the United States and will be subject to the laws of
the United States, including the ability of governments, courts or law enforcement or regulatory
agencies of the United States to obtain disclosure of your Personal Information.
12. CERTAIN CALIFORNIA RIGHTS
If you are a California resident, California Civil Code Section 1798.83 requires select businesses to
disclose policies relating to the sharing of certain categories of your Personal Information with third
parties. If you reside in California and have provided your Personal Information to Eddy, you may
request information about our disclosures of certain categories of Personal Information to third parties
for direct marketing purposes. Such requests must be submitted to us at by email at
[email protected]. Within thirty (30) days of receiving such a request, we will provide a list of the
categories of Personal Information disclosed to third parties for third-party direct marketing purposes
during the immediately preceding calendar year, along with the names and addresses of those third
parties. This request may be made no more than once per calendar year. Eddy reserves the right not to
respond to requests submitted other than to the address specified in this Section.
13. CONTACTING US
The Sites and Services are owned and operated by Eddy. If you have questions or suggestions regarding
this Privacy Policy or our privacy practices, please send an email message to: [email protected].
PO Box 43112
Seven Points, TX 75143
